Privacy Policy

1. Introduction

This Privacy Policy describes how Aava Health (“Aava,” “we,” “us,” or “our”) collects, uses, protects, and shares information about you when you use aavahealth.com and our related services (the “Services”). By using the Services, you agree to the practices described in this Policy. This Policy is incorporated into our Terms of Service.

2. Information We Collect

We collect information you provide and information generated through your use of the Services, including:

• Account information: your name, email address, mobile phone number, and login credentials.
• Health information: the responses, history, and details you submit during your intake and care, which are shared with the independent licensed providers involved in your care.
• Payment information: billing details processed securely through our third-party payment processor. We do not store full card numbers.
• Technical information: device, browser, IP address, and usage data collected automatically when you use the Services.

3. How We Use Your Information

We use your information to operate and provide the Services, including to coordinate telehealth consultations with independent providers, facilitate prescription fulfillment with licensed pharmacies, process payments, verify your identity, communicate with you about your account and care, send you text messages and emails you have consented to receive, maintain the security of the Services, and comply with legal obligations.

4. Mobile Information and SMS

If you provide your mobile phone number and opt in to text messages, we use it to send you account, visit, shipping, refill, and login-verification messages as described in our Terms of Service. No mobile information or SMS consent will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell your mobile information. You may opt out of text messages at any time by replying STOP. Message and data rates may apply, and message frequency varies.

5. How We Share Information

We share your information only as needed to provide the Services or as required by law, including with: the independent licensed providers who review your information and make medical decisions; the licensed pharmacies that fulfill prescriptions; service providers who support our operations (such as payment processors, hosting, and communications vendors) under confidentiality obligations; and authorities when required by law or to protect rights and safety. We do not sell your personal or health information, and we do not share your mobile/SMS opt-in data for third-party marketing.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Transmissions by text message and unencrypted email carry inherent risks, as described in our Terms.

7. Your Choices and Rights

You may review and update your account information, opt out of marketing communications, and opt out of SMS by replying STOP. Depending on your state of residence, you may have additional rights regarding access, correction, or deletion of your personal information. To exercise these rights, contact us using the information below.

8. Health Information

Health information you provide is used to coordinate your care with independent providers and pharmacies. The independent providers and pharmacies are responsible for their own privacy practices with respect to the protected health information they maintain. Where applicable law (including HIPAA) governs the handling of your health information by those providers, their notices of privacy practices will apply to that information.

9. Children's Privacy

The Services are intended only for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the “Last updated” date above. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions about this Privacy Policy or our handling of your information, contact our support team at 1-866-963-6337 or through the contact options on our website.